Returns, Cancellations & Refunds
We offer a hassle-free 30 day returns policy.
You can return items or your entire order under our returns policy, except where an item has been personalised or customised by you. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.
Cancelling an order
Products are produced on demand and production begins after your order is placed.
If you need to cancel an order, please use the cancellation option shown in your order details as soon as possible. If production has already started, or if the order has already been dispatched, cancellation may no longer be possible.
If your order cannot be cancelled and the item has not been personalised or customised by you, you are still able to return it under our 30 day returns policy after it has been delivered.
Returns
You can return items or your entire order within 30 days of delivery, provided they have not been personalised or customised by you.
Returned items must be unused, in resaleable condition and returned with reasonable care. Please return items with their original packaging where possible.
You are responsible for the cost of return shipping for change of mind returns. We recommend using a tracked return service, as you are responsible for the item until it reaches us.
Personalised and customised items
Personalised and customised items cannot be returned unless they are faulty, damaged, incorrect or not as described.
This includes items personalised or customised using submitted text or images, or products created using our customisation tools.
Messages or information submitted for delivery, support or gift note purposes are not treated as product personalisation unless they are printed on, incorporated into or otherwise used to make the product.
Please check all personalisation details carefully before placing your order, including spelling, images, layout, sizing, colours and any other details used to customise the product.
Faulty, damaged, incorrect or incomplete orders
If your order arrives faulty, damaged, incorrect, incomplete or not as described, please contact us as soon as possible with your order number.
We may ask you to provide photographs of the item, packaging, delivery label or any visible damage so that we can assess the issue.
If the issue is our responsibility, we will help put it right. Depending on the issue, this may include a replacement, reshipment, refund or another appropriate solution.
You will not be responsible for return shipping costs where the return is due to a fault, damage, incorrect item or another issue for which we are responsible.
Items that cannot be returned
We cannot accept returns for items that have been used, damaged after delivery, altered, washed, worn, installed, assembled, or handled beyond what is reasonably necessary to inspect them.
Some product types may also be non-returnable for hygiene, safety or legal reasons once they have been opened, unsealed, worn or used. If this applies to a product, this will be made clear on the product page, during checkout or in the product information provided with your order.
Refunds
Refunds are usually processed after we have received and checked the returned item.
Where a refund is due, we will refund to the original payment method used for the order. The time it takes for the money to appear in your account may depend on your bank, card issuer or payment provider.
For change of mind returns, return shipping costs are not reimbursed.
If you return your whole order under a legal cancellation right, we will refund the standard delivery cost where required by law. If you chose a more expensive delivery option, we may only refund up to the cost of the standard delivery option available for your order.
How to start a return
To start a return, please contact us using the support details provided with your order.
Please include your order number and the reason for the return. If the item is faulty, damaged, incorrect or not as described, please include photographs where possible.
We will confirm the return instructions before you send anything back.