Shipping & Delivery
We deliver to supported countries worldwide.
Supported delivery countries are shown at checkout. If your country is not available at checkout, we do not currently deliver there.
Delivery options and prices
Available delivery options, estimated delivery times and delivery prices are shown at checkout before you place your order.
Delivery costs are calculated based on your delivery address, the items in your basket and the delivery services available for your order.
Production and dispatch
Products are produced on demand and production begins after your order is placed. This means your delivery time includes both the time needed to produce your items and the time needed to ship them to you.
If you need to cancel an order, please use the cancellation option shown in your order details as soon as possible. If production has already started, or if the order has already been dispatched, cancellation may no longer be possible.
If your order contains multiple items, they may be produced, packed or dispatched separately. This means parts of the same order may arrive in separate parcels.
Delivery estimates
Delivery dates and times shown at checkout are estimates.
We do our best to produce and dispatch orders promptly, but delivery may be affected by courier delays, customs checks, local delivery restrictions, severe weather, busy seasonal periods, public holidays or other circumstances outside our control.
Tracking
Orders are sent using tracked services where tracking is available for the selected delivery route.
When tracking is available, we will provide tracking information after your order has been dispatched. Tracking updates are provided by the delivery carrier, so they may not always appear immediately or update at every stage of the journey.
Our customer service team will have no further delivery status information than the information shown in the tracking link.
The carrier, service, route or delivery method used may vary depending on your order, delivery address and the services available at the time. We may upgrade the delivery service at our own cost where appropriate.
Delivery address
Please check your delivery address carefully before placing your order.
We are not responsible for delays, failed delivery, returned parcels, additional charges or non-delivery caused by an incorrect, incomplete, outdated or inaccessible delivery address, refused delivery, failure to collect a parcel, or local delivery restrictions.
If you notice an error in your delivery address after placing an order, please attempt to cancel your order as soon as possible using the cancellation option shown in your order details. If your order has already shipped and cannot be cancelled, we will be unable to stop or return the package.
International delivery, duties and customs
We deliver worldwide where suitable delivery services are available and local delivery conditions are acceptable.
For international orders, import duties, taxes, customs charges, clearance fees or local handling charges may apply. These charges depend on the destination country, the items in your order and the rules applied by customs authorities or delivery providers.
Where possible and applicable, we may collect or estimate duties, taxes or customs-related charges at checkout and arrange for them to be paid or remitted. Any such charges will be shown before you place your order.
However, customs and import rules vary by country and may change. You remain responsible for any import duties, taxes, customs charges, clearance fees or other charges legally owed in the destination country, even where we have attempted to calculate, collect or remit charges at checkout.
You are responsible for making sure the items you order can lawfully be imported into and delivered within the destination country.
We are not responsible for customs delays, customs inspections, import restrictions, failed customs clearance, seizure by customs authorities, or charges applied by customs authorities or delivery providers, unless the issue is caused by something we are legally responsible for.
Delayed or missing orders
If your order has not arrived within the expected delivery period, please contact us with your order number.
We may ask you to check the tracking information, confirm your delivery address, check with other members of your household or workplace, or contact the delivery carrier where appropriate.
We may use tracking information, GPS delivery data, delivery photographs, delivery scans, carrier confirmation or other delivery evidence to help confirm whether an order has been delivered.
If an order appears to be lost, delayed or affected by a delivery issue, we will look into it and help resolve the issue in line with your legal rights and our policies.